Promoter
● The promoter is: LW Entertainment Ltd (the “Promoter”).
Eligibility
● The Promotion is open to anyone aged 18 years or over with residency in the following countries, unless participation is prohibited by local law:
Åland Islands, Algeria, Andorra, Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belgium, Bulgaria, Canada, Cape Verde, Chile, China, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Falkland Islands, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Kenya, Korea, Republic of, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Mayotte, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norfolk Island, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay
● Employees (or family members of employees) of any group company of the Promoter, companies associated with the Promotion and all affiliates of such companies may not enter this Promotion.
● In entering the Promotion, you confirm that you are eligible to do so and eligible to claim the prize. The Promoter may require you to provide proof that you are eligible to enter the Promotion, including proof of age.
● There is a limit of one entry to the Competition per person and per household. Entries on behalf of another person will not be accepted and joint submissions are not allowed.
● Entrants will be deemed to have accepted these terms and conditions and agreed to be bound by them when entering this Promotion.
The Promotion
● To take part in this Promotion, you must follow the Instagram Account @phantomoftheopera and share your personal The Phantom of the Opera story in written response as a comment to the Promotion post. Entries submitted via any other means will not be accepted. Entry is free with no purchases necessary.
● All entries must be received by 11.59 pm (UK time) on 30 October 2025 (“Closing Date”. Entries received after this time will not be considered.
● There will be one winner selected. The winner will be selected at random by a random generator from all eligible entries received before the closing date of the Promotion.
The prize
● The prize is: The Phantom of the Opera Merchandise, with a retail value worth £65, to be shipped by a third party provider (the “Prize”).
● There is no cash alternative for the Prize.
● The Promoter reserves the right to replace the Prize (or any part thereof) with an alternative prize of equal or higher value and similar nature if circumstances beyond the Promoter's control makes it necessary to do so.
● The Prize is not negotiable, refundable or transferable. No substitution can be made for the prize.
● The winner must abide by the instructions of the Promoter in order to claim the Prize.
Claiming the prize
●The winner will be notified by private message to the account used to submit their entry within 7 days of the Closing Date. To claim the prize, the winner must reply to this message within 48 hours to arrange delivery of the prize.
● The Prize may not be claimed by a third party on your behalf.
● The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available or has not claimed the Prize within forty-eight (48) hours of notification, the Promoter reserves the right to offer the Prize to the next eligible entrant selected at random from the entries that were received before 11.59pm on the Closing Date.
● The Promoter does not accept any responsibility if you are not able to take up the Prize.
Shipping and Delivery of the Prize
● The prize will be fulfilled and shipped directly by a third party within 30 Business Days of winner claiming the prize. The Promoter is not responsible for the delivery, condition, or timing of the prize once it has been dispatched. Any and all issues relating to shipping, customs, duties, or delivery must be resolved directly with the fulfilment provider.
● Delivery times may vary depending on the winner’s location and are subject to the shipper’s terms and conditions.
● The winner is solely responsible for any customs duties, taxes, or additional charges incurred as a result of receiving the prize in their jurisdiction.
●The Promoter’s decisions shall be final and binding in all respects on all entrants. No correspondence will be entered into. Entries that do not comply in full with these entry terms and conditions will be disqualified.
● The Promoter accepts no liability for loss, damage, or non-receipt of the prize once it has been dispatched by the third party.
Limitation of liability
● Insofar as is permitted by law, the Promoter, its agents, distributors and/or affiliates (including the Supplier) will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the Prize except where it is caused by the gross negligence of the Promoter, its agents, distributors and/or affiliates or that of their employees. Your statutory rights are not affected.
Ownership of competition entries and intellectual property rights
● All Promotion entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt.
● By submitting your Promotion entry and any accompanying material, you agree to:
a. assign to the Promoter all your intellectual property rights with full title guarantee; and
b. waive all moral rights,
in and to your Promotion entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world.
You agree that the Promoter may, but is not required to, make your entry available on its website and any other media (including Instagram), whether now known or invented in the future, and in connection with any marketing and promotional publicity of the Promotion and/or the Show without additional remuneration. You agree to grant the Promoter a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights in the Promotion entry and any accompanying materials, to use, display, publish, transmit, broadcast, copy, edit, alter, store, re-format and sub-licence the Competition entry and any accompanying materials for such purposes.
Warranties and indemnities
● By submitting a Promotion entry you warrant and undertake that:
- you are the legal and beneficial owner of all intellectual property rights in the entry (including all images, footage, music and text submitted by you as part of the entry process), that your entry is your own original work and does not infringe any third party rights;
- you have the right to grant the Promoter permission to use your entry in the ways described in clause 10 of these terms and conditions.
- your entry does not infringe English law or the law in the country in which you are normally resident;
- your entry does not, to the best of your knowledge and belief, infringe the law of any other country;
- your entry complies with all terms and conditions of use applicable to the relevant social media platforms;
- you hereby waive and agree not to assert (and warrant that all individuals featured have waived and agreed not to assert) any moral rights in and in connection with the entry;
- you shall, on request, do such other things and execute such documents as are reasonably requested of you by the Promoter in order to allow the Promoter to use your entry for the permitted purposes;
- you have obtained all relevant rights and written permission from individuals featured in the entry, and that your entry does not feature anyone under the age of thirteen (13);
● The Promoter reserves the right to pass on any entry (including the associated personal details) which cause it concern to the relevant authorities.
● You agree to indemnify the Promoter in respect of third party claims arising out of or in connection with any breach by you of the warranties and undertakings set out in these terms and conditions (in particular, the warranties and undertakings set out above).
Data protection and publicity
● If you are the winner of the Promotion, you agree to allow the Promoter unlimited use of your name and likeness for advertising and publicity purposes without additional remuneration, unless prohibited by law.
● You further agree to participate in any reasonable publicity required by the Promoter.
● By entering the Promotion, you agree that any personal information provided by you with the Promotion entry may be held and used by the Promoter or its agents and suppliers or affiliates to administer the Promotion.
● The Promoter will use each winner’s, and each entrant’s, personal details for the purpose of administering this Promotion. Please see our Privacy Policy https://uk.thephantomoftheopera.com/privacy-policy/ for further details. The Promoter will not ask for any payment details from the entrant. Please note that your data may be processed outside of the EU.
● Details of prize winners’ names and county will be retained for one month after the close of the Promotion after which time these details will be removed from our database.
General
● If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the Promotion.
● The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so.
● This Promotion, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Promotion.
● This Promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram.
● This Promotion is void where prohibited or restricted by local law.
● This Promotion is not open to employees or agents of LW Entertainment or Licensed to Charm.
● LW Entertainment reserve the right to change, modify, add or remove portions of these terms and conditions at any point.
