Shop FAQ

Q: What is your return policy?

A: If you change your mind about a product, or wish to order an alternate size, we do not offer returns or refunds. Therefore, please check sizing carefully and ensure that you are happy with all aspects of your order before placing it.

If you have received a faulty or damaged product, please see our Contact page for the relevant form to submit alongside photographs that clearly show the issue, specifying whether you want a refund or a free replacement product. You must do this within 14 days of receiving the product.

Q: My product has not arrived in the expected date range – what should I do?

A: Please submit the relevant form on our Contact page, within 14 days of the estimated delivery date.

Q: Do you ship worldwide?

A: We can ship items globally with a small number of exceptions. See full T&Cs for details.

Q: Are the products displayed online identical to the physical product?

A: Some colours on your screen may not exactly match the actual print on the product.

Q: I have tickets to see one of your shows, are all products on your website available in theatres too?

A: Select items are sold only on our website and/or only at the theatre. Not all merchandise will be available both at the theatre and on the website.